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Price quoted is in Singapore
dollars, unless otherwise stated. All prices are inclusive of delivery
within Singapore only (excluding delivery to surrounding islands).
Orders can only be confirmed
and executed with full payment accordingly to the actual value place for the
No cancellation is allowed on
the day of delivery.
Items used in all arrangements
are subjected to their availability. When an item is not available, the
closest substitute of a similar value will be used.
refer to our substitution policy.
Prices quoted are not
applicable for special occasions. Please request for our updated festive
We would require between 5 to
6 hours to fulfill an order made on the same day. A
will be imposed for Urgent delivery.
A surcharge will be imposed
for any delivery request outside the following hours from 9.30am to 6.30pm
SGT. However, all charges to be imposed will be at the discretion of the
Company. For Sunday and public holiday deliveries, please confirm our
We will not accept special delivery requests during festive periods (for
example, on Valentine's Day, Chinese New Year, and so forth).
No Express delivery service
for Saturday, Sunday, Public Holiday, Eve of Public Holidays, and other
In the event that our staff
can not fulfill special delivery requests due to unexpected events like
traffic jams or delays at some delivery point, in any event, we can only do
our utmost to deliver on the time specified by our customer. In the
unfortunate event when an item cannot be delivered at the stipulated time
due to circumstances beyond the control of our staff, the Company will not
be liable for any claims arising out of the situation.
We will send confirmation for
all orders requested. Filling out of the order does not mean an order had
Our customers may refer to our
for non-specific items.
We can send your flowers
almost anywhere in the world. Our shop sent out oversea delivery using
reputable international flowers-by-wire company with worldwide service in
more than 185 countries.
Customer are encourage to
place their Orders at least two working weekday before the desired date.
Some remote country may require extra time.
We provide RUSH Next Business
Day service to most developed nations. In other countries, delivery can
generally be promised within three business days or less, excluding weekends
and receiving country Time Zone. The Recipient's Phone Number is required
for RUSH service.
RUSH deliveries are never
promised on Public Holidays when the local florists are closed. Saturday or
Sunday deliveries can be requested, but are not promised.
On the three days preceding
Valentines day, Mother's Day or Christmas, only funeral orders can be
promised as a RUSH delivery.
The sender's requested item
will be delivered as a RUSH order if the filling florists have those items
in stock. A final choice of a container arrangement, bouquet, roses in a
container arrangement, roses boxed or wrapped, green plant or blooming plant
is required in order to promise next business day RUSH delivery.
The order will not be
considered late if there is not someone at the address to accept the flowers
when delivery attempt is made. In such cases, the filling florist will
continue to try to reach the recipient by telephone to schedule a
Additional charge applicable
if confirmation of delivery by filling florist is required.
Flowers cannot be delivered to
PO Boxes, PSC (Postal Service Centers) or APO Addresses.
You need to give us your
personal greeting or message for the enclosure card.
Order from Our Affiliates
Alternatively, you may also
use any one of our Affiliates, please note that if you choose to order from
our affiliates, any queries or questions will have to be directed to them,
Blossoms & Leaves will not be able to answer you queries as your purchase is
made directly with them.
For queries regarding your
you may direct your questions directly to them regarding your order.
Due to various seasonal and regional
conditions, availability of some flowers may be very limited in certain
areas. Also, specific flower varieties or colors may not be available for
delivery on a specified day. Therefore, it is possible that the exact
bouquet pictured or requested may not be available for delivery.
In this event, the florist will deliver a
second choice of similar flowers and container of equal value and beauty.
Every effort will be made to maintain size, shape, and overall color
schemes of an arrangement, but there may be some variance due to designer
interpretation. In single variety arrangements, variety will take
preference over color.
If a particular flower or
container is not available, an item of similar quality and value will be
substituted. Substitution is only done when a situation arises beyond the
control of our staff. In the event that a substitution needs to be done,
the following guidelines will be used:
There shall be no
substitution in type of arrangement; that is, no change in size or
In the arrangement of
assorted flowers, the colors shown in the online catalogue will be used
if possible — even if this means substituting other kinds of flowers of
equal or higher value.
When a substitution is necessary, the
utmost care shall be taken to maintain the overall effect of the
arrangement illustrated in the online catalogue. For example, spiked
flowers should be substituted for spikes and round flowers for round.
In arrangements of a single kinds of
flowers, such as roses, the variety is of first importance, preceding
color in this instance only.
Substitution does not
means that we will replace a fresh cut flowers with a non-natural types;
for example, we will not replaced a fresh tulips with a non-natural type
or a sunflower with a plastic or silk.
Please note that images shown on the web
site are for illustration purpose only.
Delivered products may exhibit some
variations due to seasonal availability of blooms/products
Bouquet: (Sometimes called a "hand-tied")
cut flowers artistically arranged, tied, then wrapped so that the
recipient merely unwraps the flowers, then places them in a container.
Condolences Blanket: A piece of blanket with
sympathy wordings for the bereaved family. Common in Singapore.
Condolences Banner: A piece of cloth, at
least 15 feet in length with sympathy wordings, but length can be longer
than 15 feet. Common in Singapore.
Condolences Flower: An arrangement or a
bouquet given to the bereaved family.
Congratulatory Scroll: A rectangular piece
of cloth about 30 inches by 44 inches, with auspicious wordings for a
company opening ceremony. Common in Singapore.
Congratulatory Banner: Similar to scroll
above but length is longer. Common in Singapore.
Container Arrangement: Cut flowers arranged
in a utility container, often using floral foam.
Filler Flowers: Filler flowers have a
complex branched system of stems and flowers. They should be smaller
in size, to the other flowers next to them in the arrangement. They
are used to fill in empty spaces, add accent and complete a design.
Examples of filler flowers include baby breath, statice, bouvardia, short
heather, Queen Anne's lace, aster and wax flower.
Filler Foliage: Filler Foliage fill in an
arrangement and complete a design without introducing a new color that
might detract. Examples of filler foliage include plumosa, tree
fern, huckleberry, ming fern, sprengeri, boxwood and ivy
Sending flowers must be one of the most special ways to brighten up
someone's day. Its made extra special if the flower meanings send a
message too There is more to just giving or receiving flowers as every
flower lover knows but even the experts can't agree on the real meaning of
Here are a few of the more traditional ones.
Flowers: These flowers are so named because they have
distinctive shapes that are interesting and captivating. Form flowers are
often used at or near the rim of the container to provide a traditional
focal point. Example of form flowers include anthurium, bird of
paradise, Easter lily, calla lily, iris, protea, orchids, heliconia and
Funeral Flowers: An arrangement on a stand,
sheaf, spray, cushion, or pillow for delivery to funeral services,
constructed according to local tradition and customs (Note: Not to be
delivered after a funeral).
Funeral Wreath: An arrangement of fresh
flowers in the shape of a wreath or cross and placed on a stand, delivery
to a funeral parlor, funeral wake at home etc (Note: Not to be delivered
after a funeral).
Line Flower: Line flower are named simply
for their linear Shape. They are used effectively to create height,
width and dept. Example of line gladiolus, stock, delphinium, larkspur,
snapdragon, liatris, tall heather, cattail, forsythia, quince,
leptospermum, and pussywillow.
Line Foliage: Foliage having a linear shape
are used with line flowers to repeat a framework. A ;linear
repetition of flowers and foliage sets a strong, unifying pattern within a
design. Example of line foliage include scotch broom, spiral
eucalyptus, gorse, gladiolus and iris leaves, ferns, myttle and flax.
Loose Cut Flowers: Cut flowers wrapped in
decorative paper or cellophane for the recipient to arrange in his or her
Flowers: Mass flowers are so named because their purpose
is to add mass to an arrangement. They are solitary flowers,
consisting of a single, rounded flower head at the top of a stem.
Roses, carnations, chrysanthemums and tulips are only a few of the mass
Mass Foliage: Add weight and bulk to an
arrangement quickly. Examples include leatherleaf, salal,
pittosporum, huckleberry and camellia foliage.
One Dozen 12 of a particular item: The term
"dozen" is common in North America but not in some parts of the world.
Orchid Box: Assorted Singapore orchids
packed a cardboard box.
Sympathy Flowers: Flowers as a bouquet, or
container arrangement done in a suitable manner for delivery to the
Vase Arrangement: Cut flowers arranged in a
keepsake quality vase. (....more
WorldPay is the Payment
Service Provider for the site you made a purchase from and not the owner of
the store. WorldPay cannot authorize refunds nor stop transactions once
authorized by the bank. Refunds, however, can be authorized by the business
you have purchased from. Please contact the business which own the site you
have purchased from and they should be happy to deal with your query.
For order made through our
affiliates, please check our
3 in 1 Order is a product which is unique to our Site, customer can purchase
3 different bouquets at a greatly discounted price. However, delivery
can only be made to the same recipient at the same address, delivery date
can be schedule on different day up to a maximum of 12 months from date of
purchase. Delivery is not applicable for Valentine Week and Valentine
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This is yet any special feature of our site.
When customer wants an items which is not found on our site, he can email us
or call us for a quote. Payment can still be made through our secure
payment gateway using the customization selection found on our shopping
page. For details instruction, please visit our
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Offline purchase can be made using our
Offline Form, or customer
can email us for additional instruction for payment method preferred.
For Online Payment, we accept
VISA and Master. For Offline Payment, we can accept VISA, Master, Diner,
AMEX, JCB, Cheques, Money Order or COD (Cash on Delivery).
Other form of payment will be
added in future.
SSL provides sound privacy
protection by encrypting the channel between the shopper and the merchant -
ideal for the exchange of important information such as credit card numbers
Our web site encrypts your
credit card number prior to transmission over the Internet using industry
standard secure socket layer (SSL) encryption technology. For SSL to work
you must use an SSL enabled browser. Most available browsers; version 3.0
and later, support SSL.
However, no transmission of
data over the Internet or any other public network can be guaranteed to be
100% secure. Although we make reasonable efforts to safeguard your personal
information once we receive it, we cannot warrant the security of
information you transmit to us
To find out if your
transaction is secured, check for the unbroken key or closed lock symbol in
the frame of your browser window. Or check the merchant's URL - it should
change from "http" to "https" when processing secure transactions. Both
Netscape Navigator and Microsoft Internet Explorer support SSL
This type of response
corresponds to a decline from the processing bank. The authorization process
is carried out by the bank and WorldPay has no part in the subsequent
decision. The decline message is sent to WorldPay by the bank with no
explanation nor justification.
The reason for a decline is
often to do with incorrect information entered, which does not relate to
Wrong issue number
Wrong expiry date
Wrong valid from date
Wrong security code etc
If you still have problems we
advise you to contact your card issuer to find out more information.
If you need to pay for the
goods by alternative means then please contact the business which owns the
This type of response
corresponds to a referral from the processing bank which translates into a
decline on the Internet, because no further identity checks can be carried
The authorization process is carried out by the bank and WorldPay has no
part in the subsequent decision. The referral message is sent to WorldPay by
the bank with no explanation.
However, WorldPay is aware
that on occasions banks refer for the following reasons:
If you call your card issuer,
they may say that they are awaiting an authorization code from the business.
As this is an online purchase, an authorization code CANNOT be obtained and
sent to your card issuer to authorize the transaction.
We would therefore advise you
to try again later or alternatively use a different card.
The error message that you
received responds to a connection problem conflicting with your internet
browser. If you receive a payment acknowledgement e-mail it means you have
placed an order. This payment acknowledgement e-mail will contain
information about the order you have made and will contain a Transaction id
that we use to identify you. If an e-mail has not been received please
attempt the purchase again.
Answers to the most frequently asked questions are
detailed above. However if your enquiry cannot be answered by the FAQ please
before emailing us
with the details of your enquiry and include the purchase transaction
id, FuturePay id or username.